1. Introduction

At Simonana, we take pride in the quality and craftsmanship of our products. If you’re not completely satisfied with your purchase, we’re here to help. This policy outlines the conditions under which returns and exchanges will be accepted.

2. Return Period

You may return or exchange any item within 30 days of receiving it, provided it meets our conditions as outlined below.

3. Conditions for Return

  • The item must be unused and in the same condition that you received it.
  • It must be in the original packaging.
  • A receipt or proof of purchase must be included with the return.

4. Non-returnable items:

  • Gift cards
  • Sale items
  • Any item not in its original condition or damaged for reasons not due to our error

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@simonana.com and send your item to the provided address below.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

7. Shipping Returns

To return your product, mail it to:

1250 sutter Ave #7d Brooklyn NY 11208,US

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Questions & Contact Information

For any questions regarding our Return and Exchange Policy or to initiate a return or exchange, please contact us at:

  • Email: info@simonana.com
  • Telephone: +1 6317440473
  • Address: 1250 sutter Ave #7d Brooklyn NY 11208,US