1. Overview

Thank you for shopping at Simonana! We are committed to ensuring that your products reach you promptly and in perfect condition. This Shipping Policy provides details about our shipping practices and what you can expect after placing an order with us.

2. Shipping Regions

We ship to all 50 U.S. states and select international destinations. Please note that shipping times may vary based on the destination.

3. Shipping Rates

Shipping charges for your order will be calculated and displayed during the checkout process. Rates are based on package weight, dimensions, and destination.

4. Shipping Methods

We offer a range of shipping options, including:

  • Standard Shipping (15-30 business days)
  • Expedited Shipping (20-30 business days)
  • International Shipping (varies by destination)

5. Order Processing

Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

6. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package in real-time.

7. Delivery Delays

Occasionally, there may be unforeseen delays due to weather conditions, customs, or carrier delays. We appreciate your patience and understanding in such situations.

8. Customs, Duties, and Taxes

For international orders, customers are responsible for any customs, duties, and taxes that may apply. Simonana is not responsible for any fees charged by customs or the accuracy of delivery time estimates given by carriers.

9. Damaged or Lost Orders

If your order arrives damaged or does not arrive at all, please contact us immediately. We will investigate the matter and, where appropriate, send a replacement or offer a refund.

10. Contact Us

For any questions, concerns, or additional information regarding our Shipping Policy, please contact:

  • Email: info@simonana.com
  • Telephone: +1 6317440473
  • Address: 1250 sutter Ave #7d Brooklyn NY 11208,US